Terms And Conditions

1.1 These terms of use governs your use of our site, www.Auolive.com, as owned and managed by Skin Balance Global Inc. Please read these terms in full before you use this Website. If you do not accept these terms of us, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

1.2 Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some or all parts of this Website.

1.3 Use of this website and these terms are governed by the laws of Singapore. Any claim relating to use of the website shall be heard by Singapore Courts.

USE OF WEBSITE

1.4 This Website may be used for your own private purposes and in accordance with these terms of use.

1.5 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

PRIVACY POLICY

1.6 Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and affirm that all data provided by you is accurate.

PROHIBITIONS

1.7 You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Auolive Skincare will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

1.8 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or in any website linked to it.

SITE UPTIME

1.9 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.10 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

TERMS OF SALE

1.11 When you place an order, you permit Auolive Skincare to charge your PayPal account, credit card, debit card, or any other payment method in the total amount of your order (including any shipping and handling charges and taxes, where applicable.

1.12 By placing an order, you acknowledge that you are over 18 years of age and you possess the legal right to use the payment mode of your choice.

1.13 Promotional Vouchers will only be issued on purchases where no other offers or coupon codes have been applied.

1.14 Membership points cannot be combined with coupon codes and are not redeemable on products that are on promotion.

1.15 Promotional Bundle prices are final and will not be subject to any further discounts

LINKS TO AND FROM OTHER WEBSITES

1.16 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.

1.17 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with Auolive Skincare, this website; and

(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.18 By linking to this Website in breach of clause 1.16 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

DISCLAIMER

1.19 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.20 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

1.21 Auolive Skincare reserves the right to provide 1 "Try-Me Kit" per mailing address. Additional units are shipped purely at Auolive Skincare's discretion.

EXCLUSION OF LIABILITY

1.22 We do not accept liability for any loss or damage that you suffer as a result of using this Website.

1.23 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence, which cannot be excluded or under the law.

Privacy Policy

AUOLIVE SKINCARE. ("we, us, or our") respect your concerns about privacy and value the relationship we have with you. This Privacy Policy describes the types of personal information we collect about our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

Information You Provide

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site or in our stores. The types of personal information you may provide to us includes:

• Contact information (such as name, postal address, email address, and mobile or other phone number)
• Age and date of birth
• Gender
• Username and password
• Payment information (such as your payment card number, expiration date, delivery address, and billing address)
• Your skincare concerns
• Contact information for friends or other people you would like us to contact
• Content you provide (such as photographs, articles and comments)
• Information provided to us by social networks or mobile applications when you use one of our social networking or mobile applications (such as your name, profile picture, likes, location, friend list and other information described in the social networking application sign-up page, or your geo-location details when using one of our mobile applications)
  
  

How We Use The Information

• We may use the information you provide to:

• Send you promotional materials or other communications

• Provide services to you

• Process your payment card transactions

• Create and manage your online account

• Respond to your inquiries

• Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys and other offers

• Operate, evaluate and improve our business (including developing new products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)

• Comply with applicable legal requirements, relevant industry standards and our policies
  
  

We also may use the information in other ways for which we provide specific notice at the time of collection. 

Information We Collect by Automated Means

When you visit this site or our online advertisements or use one of our social networking or mobile applications, we collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. For example, if you use one of our mobile applications/ mobile website, we may collect your unique device identifier (or other device identifier) and/or geolocation data in order to offer you certain features or functionalities within that mobile application. As set forth in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.

Cookies,Web Server Logs and Web Beacons

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however,that without cookies you may not be able to use all of the features of our website. 

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet. 

To control which web servers collect this information, we may place tags on our web pages called "web beacons." These are computer instructions that link web pages to particular web servers and their cookies. 

Third Party Web Analytics Services

We may use third party web analytics services on this site, our social media platforms, or our social networking such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. 

Targeted Advertising

We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests(including for companies not affiliated with us). You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts.

The Do Not Call (DNC) Registry lets you opt out of marketing messages addressed to your Singapore telephone number,such as those which promote or advertise a good or service, allowing you to have more control over the kind of messages you receive on your telephone,mobile phone or fax machine.

Information We Share

We do not rent lists, or sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:

• Our affiliates within the AUOLIVE SKINCARE umbrella of companies

• Service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web hosting and marketing services.

• Other third parties with your consent (e.g., some of our Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).
  
  

In addition, we may disclose information about you (i) if we are required to do so by law or legal process,(ii) to law enforcement authorities or other government officials, or (iii)when we believe disclosure is necessary or appropriate to prevent physical harmor financial loss, or in connection with an investigation of suspected oractual fraudulent or illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

How We Protect Personal Information

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Links To Other Websites

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

Updates To Our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.

How To Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at info@auolive.com.