Exchange Policy
Auolive products are manufactured under stringent conditions with high GMP* standards in Singapore.
*GMP stands for Good Manufacturing Practice, which are practices required to ensure products manufactured are consistently produced and controlled, adhering to quality standards
Should your product arrive damaged or have a defect, you can get a replacement within 14 days from the date of receipt.
We will process products only purchased directly from www.auolive.net
Email us at info@auolive.com within 14 days of receipt of items and provide the following information:
• Order reference number and item to be replaced
To assist us in identifying the product issues we will need the following from you:
- A picture of the damaged packaging as well as the product if the item arrive damaged
- A written description of the defect
Please note that original shipping and handling charges are non-refundable and additional local taxes may be applicable and you will need to bear shipping costs for returns
Return of products have to be within 14 days from the date you have received the products.
Once we receive your email we will advise if your product can be replaced within 14 working days of receipt. Your replacement will be processed within 14 working days.
In The Case Of An Allergic Reaction
Auolive products are dermatologically and clinically tested hence the likelihood of skin reaction will be minimal.
However, if you do experience an allergic reaction, please send a detailed description on what happened, along with pictures taken to info@auolive.com for us to identify an appropriate solution.
Please note that such instances must be reported to us within 14 days of receipt of products.
*GMP stands for Good Manufacturing Practice, which are practices required to ensure products manufactured are consistently produced and controlled, adhering to quality standards
Should your product arrive damaged or have a defect, you can get a replacement within 14 days from the date of receipt.
We will process products only purchased directly from www.auolive.net
Email us at info@auolive.com within 14 days of receipt of items and provide the following information:
• Order reference number and item to be replaced
To assist us in identifying the product issues we will need the following from you:
- A picture of the damaged packaging as well as the product if the item arrive damaged
- A written description of the defect
Please note that original shipping and handling charges are non-refundable and additional local taxes may be applicable and you will need to bear shipping costs for returns
Return of products have to be within 14 days from the date you have received the products.
Once we receive your email we will advise if your product can be replaced within 14 working days of receipt. Your replacement will be processed within 14 working days.
In The Case Of An Allergic Reaction
Auolive products are dermatologically and clinically tested hence the likelihood of skin reaction will be minimal.
However, if you do experience an allergic reaction, please send a detailed description on what happened, along with pictures taken to info@auolive.com for us to identify an appropriate solution.
Please note that such instances must be reported to us within 14 days of receipt of products.
Hello from Claire
"Hi! I'm Claire and I wanted to take a moment to welcome you to Auolive! I truly believe that time is our most important asset when I first saw my mom spend an hour every night on her skincare routine. I knew from that moment on that there had to be a better way.
Look around and have some fun! You can learn all about our story, the collection, the ingredients and maybe discover something!"
- Claire Au
Founder @ Auolive
What people are saying about us
I really love how the products from Auolive are perfect for my sensitive skin. The products are not only easy to apply, but also save me a lot of time in the mornings by combining my pivotal morning skincare products into one bottle. The radiance revealer is my top favourite. I love how it helps to lift my dead skin cells, and how my skin feels so smooth after the dirt is flushed out! It really does help brighten my skin :)
Sarah, Educator, 30
I love the lightweight and non-greasy texture, which glides on beautifully and absorbs readily into your skin. Despite our humid climate, my face does not feel oily when I am outdoors. As anti-ageing ingredients tend to age quickly in a normal jar or bottle, Auolive's Korean Airless Pump Bottle technology prevents ingredients from getting exposed to the air for optimal results. It prevents contamination as well as wastage and spills too! Perfect for travelers!
Regina
Auolive's Day Glower is a godsend for me amidst my busy schedule. I travel really often for work, sometimes at very short notice so I just pack a bottle of Day Glower and I know I'm set for any trip, any weather. I keep it in my handbag to use as a spot moisturiser when I'm in cold and dry countries, and I slather it on in the mornings after washing my face. Simple and fuss free, just the way I need it to be.
Angela Ng
Where You've Seen Us
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