ORDERING

Ordering - How can I can make a purchase on www.Auolive.com?

• Login to www.auolive.com at the top right hand corner of the page.
• Go to the page “Shop” and click “Add to Cart” for the items you wish to purchase.
• To view the items in your cart, click on the ‘View my shopping cart’ link located at the top right corner of the page.
• If you have an applicable ‘Promo Code’, enter it and click ‘OK’. The total price will be updated with the discount.
• Fill in all details for ACCOUNT information, select your DELIVERY METHOD and PAYMENT METHOD and you’re all set.

When placing orders, what happens if I should encounter problems and unable to purchase online?

If you should encounter any issue placing an order with us, do leave us your contact by sending an email to info@auolive.com and we will revert within a working day to address the issue.

Please add our email info@auolive.com to your address book or check your spam/junk folder to ensure that you receive our emails.

How will I know if my order has gone through successfully?

Once we receive your payment, you will receive a confirmation email of successful payment through PayPal/Stripe, and another from Auolive with the details of your order. This email is also your receipt for your own records. It will include your order number, the items and the respective prices, as well as your shipping address.

Payment

We currently accept local (Singapore) and international credit and debit card payment (Visa, MasterCard and Amex cards).

Please review your orders again and total amount before completing the payment. We are unable to amend orders once order and payment are confirmed

• You will be able to select your payment by Stripe or by PayPal. If you select to pay using Stripe, you can immediately key in your credit card details without leaving www.auolive.com • If you select to pay using PayPal, you will be directed to the secured PayPal site where you may select either the “Pay with my PayPal account” or “Pay with my credit or debit card” option. Once the payment is successful, you will be automatically directed back www.auolive.com

Should you not receive any confirmation mail within 24 hours, please contact us at info@auolive.com or the Contact Us page on www.auolive.com for confirmation.

Can I cancel my order?

Unfortunately, we are unable to cancel orders once it has been processed. Review your order from the “Order History” section of your customer account by clicking “My Account” in our shop.