SHIPPING

How much does local delivery cost?

Delivery within Singapore is S$7 per delivery and we offer free delivery for orders over S$80.

How long will it take for me to receive my order?

Delivery time within Singapore will be within 3 working days from the time of order placed.

If I am living outside of Singapore, how much will delivery charges be?

For countries within Asia, it will cost S$25 per delivery. If you order is over S$250, delivery will be FREE.

For countries in other regions (besides Asia) it is S$45 per delivery. We offer Free Delivery for orders over S$350.

How long will delivery of orders take to countries outside of Singapore?

For deliveries to all countries outside of Singapore will be within 7 working days* from the time of order placed.

*Possible delays may be occur due to delivery and customs clearance. Do note that there may be duties and taxes incurred at destination which you may need to pay for.

What happens if my order arrives damaged?

In the event that the item you ordered is damaged upon arrival, do contact our customer service at info@auolive.com or you can also check our exchange and replacement policy.

It will be advisable to add our email info@auolive.com to your address book or check your folder to ensure that you receive our emails.

What if I do not receive my order?

If you do not receive your shipment after 14 working days, please contact us at info@auolive.com stating your order number so that we can assist in the tracking of your order.